CONTACT AND ABOUT
Thank you for your interest in my art! Contact me if you have any questions via email: jane@LangleyFineArt.com or phone 770-634-0764. Please note, that while I am building my art business, I may be busy working or away. As a result, I will not be available to answer calls immediately. My response time is generally within 24 hours.
HOW ORDERS ARE PLACED
When you click on “Gallery Store” or a button to “Order Prints”, you will be linked to Geo Galleries. I have chosen this online Gallery to manage the sales process from order to delivery of fine art prints for Langley Fine Art. They are awesome!
MONEY BACK GUARANTEE ON FINE ART PRINTS, METAL & WOOD
All fine art prints, on paper, metal & wood, framed and unframed, come with a 30 day guarantee. If it’s not right for your wall, I understand. Please contact me via email or phone within 14 days of placing your order, and I will gladly refund you. I will follow up and assist in the arrangement for the product to be returned and contact you with your “next steps” to action. It must be returned in its original package and the cost of return shipping is the responsibility of you, the customer.
GUARANTEE ON DAMAGED PRINTS
Notice of damaged merchandise must be submitted to Langley Fine Art, and/or our Geo Galleries representative in writing through our contact pages within 72 hours, upon the documented delivery date by the shipping courier. To expedite the process, please take photos of the outer packaging, damaged prints/products so that you can provide them to our customer service representative.
· Damaged prints may need to be picked up by UPS for inspection before refunds or replacements can be submitted. Make sure you make it available in the original package for pickup by UPS.
· Upon contacting Langley Fine Art and/or our Geo Galleries representative, further details on replacement procedures will be provided. Please note that Langley Fine Art, FinerWorks and/or Geo Galleries is not responsible for damage accrued to prints after they have been delivered and caused by the customer or other third party after delivery. Third parties may include but is not limited to framers and retail establishments.
SHIPPING
The bulk of our orders are shipped vis USPS or UPS.
When your product is shipped, please understand that any delays due to accidents, weather conditions or Post Office malfunctioning is out of our control. No refunds will be issued for delayed deliveries.
LOST PRINTS
With lost prints, we may require additional time (several days) to research an order, to determine why it is running late. We may have to wait for transit information to be updated by the courier.
UNCLAIMED PACKAGES / WRONG ADDRESS
If a Buyer refused a package, failed to claim a package at the Post Office or failed to reschedule a delivery with their Postmaster, the package is considered "unclaimed". No refunds will be issued for lost "unclaimed" packages.
No refunds will be issued for lost packages, deemed "Undeliverable as Addressed" due to an incorrect or incomplete address, provided by the Buyer.
RETURNS & EXCHANGES NOT ACCEPTED
Customized Products: Due to the “specialty” nature of custom-made products: magnets, fabric tote bags and fabric pillow covers, are non-refundable. Once the creation of custom products has commenced the order cannot be cancelled.
LIABILITY
Langley Fine Art is not liable for damage or injury to items, animals or people caused by the prints due to negligent, recklessness, knowing or intentional actions by any person. By purchasing from Langley Fine Art, the customer assumes all responsibility for damages or injuries caused by the print once it reaches its shipping destination.